Department of Posts, India
Office of the
Chief Postmaster General
Odisha Circle,
Bhubaneswar –751 001
No-
BD/4-6/Amazon/2016
To
All
SSPOs/SPOs,
Odisha Circle
Sub :
Regarding delivery of articles of
M/s Amazon.
Sir,
It is observed that a huge no. of e-Commerce articles booked by M/s Amazon are
received by Odisha Circle for delivery, therefore it is requested to take
necessary steps for smooth handling , timely delivery and provide better
customer service to improve the delivery performance.
M/s Amazon had pointed out some deficiency and are found to be genuine in
matter of delivery of Prepaid articles received for delivery at various POs.
· Most of the articles are
treated manually without entering and invoicing through system, which reflects
as unattempted as reported by M/s Amazon.
· Articles are kept in
Deposit on the day of receipt at POs without sending for delivery which hampers
our delivery performance and also increase unattempted delivery cases.
· Intimation are not being
served on time and many times addressee asked to collect the article from Post
Office. Whereas, there is compulsory provision of door delivery for all
e-commerce articles.
· The delivery performance
which stands at 91% at present must raised to 99% in order to avoid complaint
and retain the valuable customers.
Directorate has intimated during the V.C with Member(O) to clear all back
log pendencies and make timely deliveries considering the above points.
(K.
Mallick)
Assistant
Director (BD)
O/o the Chief
Postmaster General
Odisha Circle ,Bhubaneswar-001
Copy to:-
01.
The Postmaster General, Sambalpur/Berhampur Region, for kind information and
necessary action.
No comments:
Post a Comment